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What You Agree To When You Use dukun55

These legal terms set out the rules that apply to your account, your activity on the platform, and how we handle disputes — availability depends on local law and eligible regions. Read through before you open an account so there are no surprises later.

Account EligibilityJurisdiction ConditionsPolicy UpdatesUser ObligationsDispute Process
dukun55 What You Agree To When You Use dukun55
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If you have a question about these terms, need to request a change to your account data, or want to raise a dispute, our support team handles legal and account queries through the channels below. Players in Jakarta and Surabaya can reach us through any of these paths — response times vary by channel.

Live Chat Open the chat widget from any page on dukun55 to reach the support team directly for account and policy questions.
Email Support Send detailed legal or account queries to our support address — include your registered account ID for faster handling.
Help Centre The help centre covers common policy questions, account verification steps, and how to submit a formal dispute request.
ACCOUNT DATA HANDLING

How We Manage Your Data and Account Security

Your account data is stored securely and used only for the purposes set out in our policy — verifying your identity, processing transactions through DANA, OVO, or GoPay, and maintaining account records as required. You can request a copy of your data or ask us to correct inaccurate details by contacting support with your account ID.

Data Retention We keep account and transaction records for the period required under applicable regulations. You may request details of what we hold at any time.
Cookie Use Cookies on dukun55 support login continuity and session security. You can manage cookie preferences through your browser settings.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP or account PIN with anyone, including support staff.
Data Requests To request access, correction, or deletion of your personal data, contact support via live chat or email with your registered account details.

Common Questions About Our Terms and Policies

These are the questions we get most often about how our legal terms work, what your rights are, and how to act on them.

Account eligibility depends on your local jurisdiction. Access is available where local law permits. You must meet the age and residency conditions that apply in your region before registering.

We post updates to these terms on this page. Continuing to use the platform after an update is posted means you accept the revised conditions. If you disagree, contact support to close your account.

Contact our support team via live chat or email and include your registered account ID. We will confirm what data we hold and provide it in line with applicable data access rules.

You can submit a deletion request through support. Some records may be retained for the period required under local regulations even after a deletion request is processed.

Raise a dispute through live chat or email support with your account ID and a description of the issue. Our team reviews account activity and transaction records to reach a resolution.

Yes. Payments processed through DANA, OVO, or GoPay are subject to those providers' own service agreements in addition to dukun55 account policy. Review each provider's terms separately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.