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How dukun55 Handles Your Personal Data

This Privacy Policy sets out exactly what data dukun55 collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact support — and how we keep it secure.

Account data protectedDANA, OVO, GoPay wallet info handled securelyYour rights, clearly statedData request process availableIndonesia-relevant policy scope

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DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Data security at dukun55 is built around a few clear practices: encrypted storage for account credentials, restricted internal access, and a verification step before any data change is applied to your account. Cookies and session tokens are used to keep your mobile login active across sessions — you can manage cookie preferences through your browser settings without affecting your account access. We review our data retention schedule periodically so we're not holding information longer than necessary.

Encrypted Account Storage Your login credentials and wallet-linked details are stored using encryption. No member of our team can view your password in plain text — only a reset path is available.

Cookie and Session Tokens We use session cookies to keep your account active on mobile. These tokens expire automatically and do not store payment credentials from DANA, OVO or GoPay.

Retention and Deletion Account data is retained while your account is active. Once you request closure, we follow a retention schedule aligned with applicable regional requirements before full deletion.

Who Can Access Your Data Internal access to your account data is role-restricted. Only staff handling your specific support request, payment verification or account review can view relevant records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is used, you can reach the dukun55 privacy team through the channels below. We aim to respond to all data-related requests as promptly as our review process allows. Keep your account username ready when you write in — it speeds up the verification step.

What We Collect and Why We Collect It

dukun55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with dukun55, we collect the details you provide directly — your name, contact info, login credentials, and the payment method you choose, whether that's DANA, OVO or GoPay. We also collect session data automatically: device type, browser, IP address, and in-app

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navigation patterns. This helps us confirm your identity, process your deposits, and flag unusual activity on your account. We do not sell your personal data to third parties. Payment data associated with your DANA, OVO or GoPay wallet is passed only to the payment processor handling
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your transaction — never stored in full on our side. Your account history, including transaction records and login timestamps, is retained for as long as your account remains active or as required under applicable regulations in your region. Access to your stored data is restricted to
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staff with a direct operational need. Eligibility to use dukun55 and the protections described here depend on local law and are available where local law permits. Players in Jakarta and Surabaya are subject to the same data scope as all Indonesia accounts.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

Below are the questions we receive most often about how dukun55 handles personal data. If your question isn't covered here, contact us directly through live chat or the in-app Help section.

We collect your name, contact details, login credentials and the e-wallet you register — DANA, OVO or GoPay. We also log device type and session data automatically when you access your account.

We do not sell your data. Payment details are shared only with the processor handling your specific DANA, OVO or GoPay transaction. No other third-party sharing occurs without your explicit consent.

Send a request via live chat or the email address in your account settings. Include your account username so we can verify your identity before we prepare and send your data summary.

Yes. Submit a deletion request through live chat or email. We'll process it after identity verification, subject to any retention obligations that apply in your region under applicable local law.

We use session cookies to keep your mobile login active and to remember your preferences. You can adjust cookie settings in your browser at any time without losing access to your account.

Data is kept while your account is active. After you request closure, we follow a retention schedule based on applicable regional requirements. Once that period passes, your data is deleted from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dukun55 Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Privacy

Your Privacy Questions, Answered

01 What personal data does dukun55 collect when I open an account?

02 Does dukun55 share my data with third parties?

03 How can I request a copy of the data dukun55 holds about me?

04 Can I ask dukun55 to delete my personal data?

05 How does dukun55 use cookies and what are my options?

06 How long does dukun55 keep my account and transaction data?

Privacy Policy

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