Reference

Terms That Govern Your dukun55 Account

These terms set out what you agree to when you open and use your dukun55 account — including deposits through DANA, OVO, and GoPay, how withdrawals are processed, and what keeps your account in good standing.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal conditions includedJakarta & Surabaya — region rules applySubject to local law

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HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data, transaction records, and wallet linkages — including DANA, OVO, and GoPay — are handled according to the rules set out in these terms and our privacy policy. Here is how we apply those rules in practice across four key areas.

Data Retention

We retain account and transaction data for as long as your account is active and for the period required after closure under applicable regulations. You may request a summary of held data via support.

Account Security

Each account is tied to a verified mobile number and e-wallet identity. Suspicious login attempts trigger a verification step before access is restored — this protects your DANA and OVO wallet links.

Requesting Changes

To update registered details — including linked GoPay or OVO account numbers — submit a request through live chat or email with the original verification documents used at registration.

Term Disputes

If you believe a term has been applied incorrectly to your account, contact support in writing. We review each case against the version of the terms active at the time of the relevant transaction.

What These Terms Actually Cover

dukun55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a dukun55 account, you confirm you have read and accepted these terms in full. They cover account registration, the deposit and withdrawal process via local e-wallets such as DANA, OVO, and GoPay, account suspension or closure, and how disputes are handled. These

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terms apply each time you log in, make a transaction, or interact with any part of the platform — including on mobile browsers where most accounts are accessed daily. We may update these terms when platform rules or applicable regulations change; continued use of your account
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after any update means you accept the revised version. If a section of these terms is found to be unenforceable under applicable local law, the remaining sections stay in full effect. Eligibility to use this platform depends on local law and is available only in regions
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where such access is permitted. We do not represent that all content or features are available in every jurisdiction. If you have questions about a specific term, reach our support team before proceeding — contact details are in the Support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — whether it's about your DANA withdrawal status, an account restriction, or eligibility in your region — our support team handles account-level queries directly. Reach out through the channels below before taking any other action; most term-related questions are resolved without escalation.

Questions We Get Most About These Terms

These are the questions we see most often about how these terms work in practice — covering account access, wallet transactions, and your rights as an account holder.

Yes. Each login session is covered by the current version of the terms. If we update them, we'll flag the change — continued use of your account means you accept the updated version.

Accounts can be suspended if activity breaches these terms — for example, using another person's DANA or OVO wallet, or providing false registration details. Support will notify you of any suspension.

Wallet links including GoPay are removed when an account is closed. Any pending balance is processed according to the withdrawal terms active at the time of closure, subject to verification.

Submit a written dispute through email or live chat. Include your account ID and the specific transaction date. We review against the terms version active at that time and respond in writing.

The same terms apply across all regions where access is permitted under local law. Eligibility depends on your region — platform access is available only where local law allows it.

Yes. Contact support via email with your registered account details. We'll provide a summary of the data we hold, in line with the retention rules outlined in these terms and our privacy policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoDukun55 Glossary Appdukun55 App AccountRegister

Terms That Govern Your dukun55 Account

Account Security and Your Rights Under These Terms

Data Retention

Account Security

Requesting Changes

Term Disputes

How to Reach Us About These Terms

Questions We Get Most About These Terms

01 Do these terms apply every time I log in?

02 Can my account be suspended under these terms?

03 What happens to my linked GoPay wallet if my account is closed?

04 How do I dispute a term that I think was applied incorrectly?

05 Are these terms different for mobile users in Jakarta or Surabaya?

06 Can I request a copy of my account data held under these terms?

Terms & Conditions

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